What is INVMÍ?

INVMÍ is a beauty brand created to help you achieve The Look You Want. From statement-making lip colors and glosses to lashes, beauty essentials, and luxury hair, INVMÍ is all about beauty on your terms.

Do I need an account to place an order?

No. You can shop INVMÍ without creating an account. However, creating an account makes it easier to view your orders and participate in eligible rewards and special offers.

How do I earn INVÍ Points?

Create an INVMÍ account and join our rewards program to begin earning INVÍ Points on eligible purchases and activities. Points can be redeemed for available rewards.

Do I need an account to earn bonus points or rewards?

Yes. You must have an INVMÍ account to receive and track bonus points, rewards, and other loyalty benefits.

Do INVMÍ rewards or points expire?

Expiration rules, if applicable, will be listed in the terms of the INVMÍ rewards program. We recommend checking your account regularly so you don’t miss available rewards.

Can I combine rewards with other promotions?

Some rewards and promotional offers may not be combined. Any restrictions will be provided with the applicable offer or promotion.

Are the colors shown online exact?

We make every effort to represent our shades as accurately as possible. However, colors may appear slightly different depending on lighting, screen settings, device displays, and individual skin tone.

How long does order processing take?

Orders are processed before shipping. Current processing estimates will be displayed during checkout or within our Shipping Policy. Processing time is separate from carrier transit time.

How can I track my order?

Once tracking becomes available, you’ll receive your shipping information using the contact information provided with your order. You can also sign in to your INVMÍ account to view available order details.

Can I change or cancel my order?

Because we work to process orders quickly, changes or cancellations are not guaranteed once an order has been placed. Contact us as soon as possible if you need assistance.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order information and clear photos of the item and packaging. We’ll review the issue and provide the appropriate next steps.

What is your return policy?

For hygiene and safety reasons, beauty products are not eligible for return. Please review our Return & Refund Policy for additional information.

Still have questions?We’re happy to help. Contact INVMÍ through our Contact Us page and a member of our team will assist you.INVMÍ — The Look You Want.